Some friends and I are administrators of a Facebook group called Outlander - Escape thr...

GetHuman1671911's customer service issue with Facebook from December 2018

4 views
 | 
237260 similar
 | 
0 following
Help with my Facebook issue
GetHuman1671911's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1671911 will want to follow the link below to head to their help center. We will check on GetHuman1671911 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman1671911's own words
Some friends and I are administrators of a Facebook group called Outlander - Escape through the Stones which has been reported as fraud and spam. I confirm we are not spammers and that we do not sell anything in our group at all. We were recommended to change our group name but the truth is our group name is unique and nobody else has it. The group cover is also designed by one of our admins (she has also designed similar covers for other similar Facebook groups). We did a quick scan of our posts and we think we are not breaking any rules. **We suspect our group was maliciously reported by a member of a secret group dedicated to create drama and bullying in other Outlander Facebook Group. The group in question is called Outlander Pretense where they take information from other groups. Others’ opinions and art work are mocked (based on details that we have collected). They also criticize and publicly shame moderators from highly regulated Outlander groups.
GetHuman1671911 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1671911 fixed the problem
We are waiting for GetHuman1671911 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1671911 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1671911
Dec 2nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 237260 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1671911 started working on this issue
Dec 2nd, 2018 3:41am
GetHuman1671911 indicated the issue is not fixed yet.
Dec 2nd, 2018 8:00am