Hello it seems to appear that someone has changed my password to my facebook (Kelli Tor...

GetHuman-kelli_to's customer service issue with Facebook from December 2018

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The issue in GetHuman-kelli_to's own words
Hello it seems to appear that someone has changed my password to my facebook (Kelli Tor) account ** hours ago while I was asleep. I have been trying for hours to retrieve my account info, and nothing has come about. I don't have access to the email on the account and the phone number is correct but I am not getting any SMS texts with a code to reset*change my password. I would like to be able to access my account again.
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Facebook

Customer service issue
Reported by GetHuman-kelli_to
Dec 1st, 2018 - 6 mons ago
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GetHuman-kelli_to started working on this issue
Dec 1st, 2018 11:30pm