My fianc*s account was hacked and password was changed, she is trying to reset password...

GetHuman-jkok's customer service issue with Facebook from December 2018

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The issue in GetHuman-jkok's own words
My fianc*s account was hacked and password was changed, she is trying to reset password and cannot use the email option because she does not have access to it any more, and every time she try’s to use the text verification, she does not receive the text even though the number is correct and now it says that she is not allowed to use the text verification and that it is blocked. Would like to know how to fix this issue, thank you
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Customer service issue
Reported by GetHuman-jkok
Dec 2nd, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-jkok started working on this issue
Dec 2nd, 2018 12:32am