I left my job and had to turn in my company phone*phone number (which was the number as...

GetHuman-jlsteffe's customer service issue with Facebook from December 2018

236805 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-jlsteffe's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-jlsteffe got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jlsteffe may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jlsteffe's own words
I left my job and had to turn in my company phone*phone number (which was the number associated with my FB account). I now cannot login to my account from my new phone*phone number because FB keeps sending an sms text to my old number. I have submitted a photo of my government ID and submitted two photos of me holding up the hand written recovery code feature. I did not receive any further instructions from FB after those were submitted.
GetHuman-jlsteffe did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jlsteffe fixed the problem
We are waiting for GetHuman-jlsteffe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jlsteffe fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jlsteffe
Dec 1st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 236805 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jlsteffe started working on this issue
Dec 1st, 2018 6:14pm