Good morning,* I noticed receiving messages from random people saying that they receive...
GetHuman-msvcam's customer service issue with Facebook from December 2018
Help with my Facebook issue
First: share to improve GetHuman-msvcam's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-msvcam's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-msvcam will want to follow the link below to head to their help center. We will check on GetHuman-msvcam later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-msvcam may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-msvcam's own words
Good morning,* I noticed receiving messages from random people saying that they received a friend request from me that I never sent out.* After those messages.....now in trying to access my Facebook account that I can no longer get into it by clicking onto my Facebook from my phone. While trying to log in now it's requiring me to enter my email and password and now wanting me to download some type of ID to identify myself. For example: Driver's license, passport, marriage certificate and other forms of ID.*I have never done this before. This sounds suspect to me. I need help with getting my access back please. It appears that I have been hacked for sure.* Can you help with this matter?**Sincerly,*MsVee Abrams-Cambridge.....my Facebook name.
GetHuman-msvcam did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-msvcam fixed the problem
We are waiting for GetHuman-msvcam to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.