I can’t acces my account on Facebook . *fb is asking me for a password that I don’t rem...

GetHuman1667640's customer service issue with Facebook from December 2018

2 views
 | 
236580 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1667640's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1667640's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1667640 will want to follow the link below to head to their help center. We will check on GetHuman1667640 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1667640 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1667640's own words
I can’t acces my account on Facebook . *fb is asking me for a password that I don’t remember and when I click the option “I don’t remember password” they want to send me a “code” to an email address that I do t have active any more.*They need to send me the “code” to my actual email address .*I deleted the phone I had associated with my account for security purposes, so when I write down my phone for a text message instead, the answer from FB is “I don’t recognize that number”****So, can you please help!
GetHuman1667640 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1667640 fixed the problem
We are waiting for GetHuman1667640 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1667640 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1667640
Dec 1st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 236580 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1667640 started working on this issue
Dec 1st, 2018 2:59pm