Hi FB! **I was hacked through Facebook recently, my account was compromised, my email o...

GetHuman1665760's customer service issue with Facebook from December 2018

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GetHuman1665760's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1665760 will want to follow the link below to head to their help center. We will check on GetHuman1665760 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1665760's own words
Hi FB! **I was hacked through Facebook recently, my account was compromised, my email obtained, and my bank account hacked because of it. I immediately tried to contact facebook and followed all the steps Facebook advised. Facebook sent me a message to submit more information, which I did. Since then, I haven't received any further response or follow-up from Facebook. The hacking resulted in my bank account being compromised and money being stolen from me. What is Facebooks protocol*user care policy when their site is compromised and a user's personal information is leaked, resulting in real, monetary damage to the user? **Thank you Facebook, any help you can give you is much appreicated
GetHuman1665760 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1665760
Dec 1st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 236124 others
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GetHuman1665760 started working on this issue
Dec 1st, 2018 3:28am