Hi FB! **I was hacked through Facebook recently, my account was compromised, my email o...

GetHuman1665760's customer service issue with Facebook from December 2018

2 views
 | 
236124 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1665760's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1665760's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1665760 will want to follow the link below to head to their help center. We will check on GetHuman1665760 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1665760 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1665760's own words
Hi FB! **I was hacked through Facebook recently, my account was compromised, my email obtained, and my bank account hacked because of it. I immediately tried to contact facebook and followed all the steps Facebook advised. Facebook sent me a message to submit more information, which I did. Since then, I haven't received any further response or follow-up from Facebook. The hacking resulted in my bank account being compromised and money being stolen from me. What is Facebooks protocol*user care policy when their site is compromised and a user's personal information is leaked, resulting in real, monetary damage to the user? **Thank you Facebook, any help you can give you is much appreicated
GetHuman1665760 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1665760 fixed the problem
We are waiting for GetHuman1665760 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1665760 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1665760
Dec 1st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 236124 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1665760 started working on this issue
Dec 1st, 2018 3:28am