Facebook Customer Service Issues

Archive 326

The following are issues that customers reported to GetHuman about Facebook customer service, archive #326. It includes a selection of 20 issue(s) reported November 30, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm seeking assistance for my FaceBook page. Recently, I've been repeatedly logged out of my account with a message saying my session has expired due to suspicious activity. I only engage in typical activities like scrolling, liking, and posting. While I also aspire to vlog, that's a separate issue. Resetting my password unnecessarily has become frustrating, and I'm perplexed by the supposed suspicious activity on my account since I'm the sole user. I rely on FaceBook to stay connected with loved ones and feel unfairly targeted. I'd appreciate guidance on resolving this matter promptly.
Reported by GetHuman-ascioti on शुक्रवार, ३० नवम्बर २०१८, दोपहर १:०३ बजे
I want to share my experience with Alotta Pajs starting from the beginning. I had to leave the company due to harassment from the girls and owner in a group chat. I later discovered they are a scam which I can prove. Many customers and reps have not received orders or refunds, and when I questioned this, I was attacked by the owner and leaders. After being honest with my customers and team, the owner terminated me, and when I requested for my commission, I faced issues logging into my account and had to verify it. I spent the night researching as I plan on taking legal action against them for their fraudulent activities. They have reported me as spam, which I am not. I used multiple posts or groups only when addressing bad service issues, not for spamming. I have evidence to support my claims and request full access to my account. They are the actual source of spam, not me.
Reported by GetHuman-saraphar on शुक्रवार, ३० नवम्बर २०१८, दोपहर १:०८ बजे
I am currently managing my client's Ads account on the Facebook Business platform. All of our campaigns are suddenly getting disapproved by Facebook, claiming that the products being advertised are illegal. However, after thorough verification, we have confirmed that the products, such as Coconut Oil mouthwash and detox teas, are completely legal and compliant with Facebook's Advertising Policies. I suspect that Facebook mistakenly flagged the account due to some blog posts discussing the negative effects of Cannabis, specifically its tendency to cause dry mouth, on the company's website. This could be the reason behind the account block. I have submitted numerous support requests regarding this issue, but unfortunately, I have not received a response to my latest inquiry, where I presented all the necessary evidence. The case number for the support ticket is #[redacted][redacted].
Reported by GetHuman1659872 on शुक्रवार, ३० नवम्बर २०१८, दोपहर १:४१ बजे
My accounts keep getting locked due to someone trying to hack them. I am constantly bothered by individuals wanting to report me on Facebook. I believe adding a Google verification security system would greatly enhance account security. This system would provide instant notifications on our phones to confirm logins, preventing unauthorized access. Living in Pakistan, I have not received any alerts about suspicious activities on my account. I have lost four accounts in [redacted], each with around [redacted] friends. Today, my latest account got locked after I verified it using a recent photo. Facebook, please improve your system. It is frustrating to have accounts locked without the chance to unlock them. This is the email for my latest locked account: [redacted]
Reported by GetHuman1660333 on शुक्रवार, ३० नवम्बर २०१८, दोपहर २:५५ बजे
Hello, I'm Chris Hutchinson. Last week, my Facebook account was hacked. Despite multiple attempts, I couldn't log in. Luckily, my girlfriend noticed the cover photo and profile picture had been changed, removing my two sons. To address this, I created a new Facebook account using my mobile number [redacted]8, informed my friends to remove the hacked account, and asked them to report it. After reporting myself from the new account, it was unexpectedly disabled. I submitted a verification photo to Facebook, but the account remains disabled. I simply wish to access Facebook using my new account since I no longer trust the old one, associated with an inactive email. Your assistance is greatly appreciated. Thank you, Chris Hutchinson
Reported by GetHuman1660673 on शुक्रवार, ३० नवम्बर २०१८, दोपहर ३:४२ बजे
Facebook recently blocked my account due to a post I made two years ago, citing it as hate speech. I shared an incident where people at a nearby booth were discussing adult bookstores and the types of content being sold. I mentioned interracial, tranny, and amateur content without any derogatory or hateful intent. Comparing it to the disturbing content allowed on the platform like suicides, murders, and drug use, I find it unreasonable for them to restrict my account for such a harmless post about my dining experience.
Reported by GetHuman-tjheartp on शुक्रवार, ३० नवम्बर २०१८, दोपहर ३:४८ बजे
I am experiencing technical issues with my phone that led me to deactivate my account and perform a factory reset. Upon trying to log back in, a new account was mistakenly created using my email and phone number. I cannot access my original account and have not received assistance despite multiple attempts to contact customer service. This situation has left me frustrated and seeking resolution to recover my original account information, including important photos and connections. Please help me resolve this issue promptly. Thank you, Molly H. email: [redacted] phone: [redacted]
Reported by GetHuman-jailynbi on शुक्रवार, ३० नवम्बर २०१८, दोपहर ४:३१ बजे
I have several names, one given by my mom, another by my dad, and others by relatives. The issue is that I used a different name on my Facebook account than what's on my ID card. My account has been under name verification for over two years, but I can't pass it due to having multiple names. I've messaged Facebook over [redacted] times, but haven't had a solution. My account is incredibly important to me, and I'm hoping Facebook can assist me in passing the name verification. It would be great if they could provide me with a link to change my name. I follow Facebook's terms and policies and don't add strangers as friends. I eagerly await your response, hoping to retrieve access to my account, which holds crucial information. My email associated with the account is [redacted]. I would be immensely happy if you could help me regain access to my account.
Reported by GetHuman-rafsanis on शुक्रवार, ३० नवम्बर २०१८, दोपहर ४:३९ बजे
Facebook has sent me multiple messages indicating that some of my posts are violating their community guidelines, prompting me to change my password. I am seeking assistance in having my page reviewed as I am certain that nothing I am posting goes against the community standards. It seems like there might be someone intentionally trying to harm my page's reputation. My name is Ilana Hayes, and I am deeply concerned about the situation. I maintain three Facebook pages, with "Nolan Knights Only" being one from my middle school days. I am baffled by the repeated reports and the potential blocking from Facebook. The various false allegations against my posts, including nudity, profanity, and other negative content, are disheartening. Even innocent photos from my past, like my middle school picture and bridal shower image, are being flagged. I am puzzled as to why a post I shared from the business Uggs also triggered a community guideline warning. I urge Facebook to thoroughly investigate my page, address this issue, and prevent the person behind these reports from causing further harm. Your cooperation in resolving this matter is greatly appreciated. Best regards, Lezli Ilana Hayes
Reported by GetHuman-lezlihay on शुक्रवार, ३० नवम्बर २०१८, शाम ५:१६ बजे
Mark Z. has been messaging my husband claiming he won a million dollars. After sending hundreds of dollars and being asked for more money, we are unsure if this is legitimate. We have transcripts of the conversations and have already stated that we are disabled. Despite our requests to be left alone, we continue to be harassed. My husband, who believes in this, has even used our son's Christmas money. We are considering involving the Better Business Bureau if this continues. Please clarify if this is real or advise if we should take further action with the provided information.
Reported by GetHuman1661987 on शुक्रवार, ३० नवम्बर २०१८, शाम ६:०९ बजे
Hello, my account has not been functioning properly since Wednesday evening, November 28. While scrolling through my newsfeed, I noticed an emoji moving across the top of my screen which I later recognized as a spider. Despite attempting to fix it by reinstalling the app with a new password as suggested by my son, the issue persists. Now, my newsfeed only allows me to scroll down to a certain point before reaching the end, which is unusual. I am not familiar with technical troubleshooting and am certain that my experience was not influenced by any external factors like substance use. I am seeking assistance to resolve this issue. Thank you.
Reported by GetHuman-tjpalmor on शुक्रवार, ३० नवम्बर २०१८, शाम ६:१३ बजे
I previously had a Facebook account and a while back posted an ad for a Non-Genuine handbag, clearly stating so in the ad. However, my ad was removed, and I was banned from Marketplace for supposedly advertising fake goods. I believe I was treated unfairly as I disclosed that the handbag was not authentic and priced it accordingly. Despite reaching out to Facebook to address my concerns, I was informed that I would be permanently unable to access Marketplace. I recently closed my Facebook account and tried to create a new one to resolve the issue, but my new account was flagged for unusual activity and placed on hold for further review. Additionally, the new account did not have the Marketplace icon, even though my banned account did, both accessed through the iPhone app. I am disappointed by this situation and seeking a prompt resolution. I am considering reinstalling my old account, but I am worried about confusing my friends with new friend requests. I feel unfairly punished for being banned from Marketplace when I clearly stated that the item was not genuine. I eagerly await your response.
Reported by GetHuman-tuitytr on शुक्रवार, ३० नवम्बर २०१८, शाम ७:०२ बजे
Facebook keeps locking me out of my account despite confirming my identity multiple times. I am frustrated by this repeated inconvenience. I have submitted pictures and screenshots of emails to Nicola Sturgeon, the SNP's First Minister, in an attempt to resolve this issue, yet I remain locked out. If this situation is not addressed promptly, there will be further action taken. This continuous lockout not only affects me but also poses a risk to minors. Facebook's allowance of inappropriate groups while locking out innocent users like myself is appalling. I urge Facebook to reconsider their actions. Sincerely, Fazz Hunter
Reported by GetHuman-fazzie on शुक्रवार, ३० नवम्बर २०१८, शाम ७:१६ बजे
I had a Facebook account under the name of "Ãm Rìt" that got disabled in [redacted] without my permission. Someone changed the password, and I lost access even though I had added an email but no phone number. I want to recover it because there are photos of mine on that account. I created a new account with the same name and hope to have my old account back. Please help me recover it and update me via email on the status.
Reported by GetHuman1663191 on शुक्रवार, ३० नवम्बर २०१८, रात ८:२९ बजे
I am looking to merge two pages that relate to my company. They were previously separate activities but shared the same address and eventually consolidated into one brand in early [redacted]. Google has approved the merge of the Google My Business activities, and I have redirected all traffic to the new website. The final step to fully streamline my brand is merging the Facebook pages. However, contacting Facebook has proven to be challenging. As a result, I am currently posting on one page and sharing the content on the other to ensure all followers receive updates. I am seeking assistance in reaching out to Facebook to address this issue and have been unsuccessful with the standard merge request form. The new form restrictions don't allow for manual review requests for cases with slightly different names. Any guidance on contacting Facebook directly to explain my situation and request a page merge would be appreciated.
Reported by GetHuman-huracanp on शुक्रवार, ३० नवम्बर २०१८, रात ९:२५ बजे
My Yahoo email account has been compromised. The number linked to the account ([redacted]) was changed due to issues with my ex-boyfriend. I've had the same Facebook account for 15 years under the name Trista Beltz. An alternative email I can be reached at is [redacted] It seems my ex linked my Yahoo and Facebook to a Gmail account, [redacted], using a picture of my driver's license and Facebook emergency codes. I'm seeking assistance in updating my contact information to regain control of my accounts. I've reached out to Yahoo support and local authorities are aware of the situation.
Reported by GetHuman1663897 on शुक्रवार, ३० नवम्बर २०१८, रात ९:५४ बजे
I recently created a new Facebook page for my husband's business, "Fun and Games Rentals," based in Lethbridge, Alberta, Canada. However, I am struggling with managing it as I'm not familiar with how Facebook pages work. Initially, I had to open a new page under my husband's name, Alex Sinclair, to set up the business page. Everything was fine until yesterday when I started getting repeated security breach notifications. I followed the verification steps, which led to sending a picture for further confirmation. Now, I am locked out and unsure which email Facebook will contact me on or how long the review process will take. I really want to reactivate the page but can't find a way to communicate with Facebook other than through this platform. I hope this message reaches the right person. Best regards, Paige Lamane
Reported by GetHuman-plamane on शुक्रवार, ३० नवम्बर २०१८, रात १०:४८ बजे
I believe there has been a misunderstanding with my Facebook account. It appears that it was locked because my last name was missing. I thought having only my first name was okay since I've seen others do the same, but I now understand the policy. I miss using my Facebook to connect with friends, watch videos, and access my saved content. I am willing to add my last name, provide ID verification, and have friends confirm the account's authenticity to regain access. I apologize for the oversight and hope to resolve this issue promptly.
Reported by GetHuman1664446 on शुक्रवार, ३० नवम्बर २०१८, रात ११:१५ बजे
I contacted Facebook support at ([redacted]) [redacted] on November 30, [redacted], around 1:00 pm. During the call, I informed the support agent, Harry, about some unusual logins from a different location than mine. He claimed my account was hacked and instructed me to buy a $50.00 Google Play card from Walgreens. He asked me to stay on the line while inside the store and notify him by saying "Hello" once there. After purchasing the card, I had to scratch off the code and share it with him. Despite only getting one card, Harry demanded a second one. I hesitantly bought another card, but Harry notified me the time had expired to resolve the issue and requested two more cards. Suspecting a scam, I refused and spoke with Catherine in the billing department. She failed to locate any transaction associated with my email for a refund. When I mentioned reporting them for scamming, they declined to transfer me to a supervisor.
Reported by GetHuman-cakepat on शुक्रवार, ३० नवम्बर २०१८, रात ११:२२ बजे
Dear Sir or Madam, I am contacting you regarding the email I just received stating that I am no longer the admin of the Tour of Croatia page. A user with the email [redacted] has taken over the page without our knowledge. Although he hasn't been an admin for years, he currently has control of the Tour of Croatia name. However, please be informed that the naming rights are currently a subject of ongoing legal proceedings. It seems he is attempting to confuse users by altering the page's content and appearance. This action is affecting the project's history, which began in [redacted]. Notably, colleague Tomas Katalenic and I posted all content in the previous year, and we, along with colleague Mario Dukaric, hold the intellectual property rights to the content he is using. Ivan Crnjaric and Sara Zupic were removed as admins in [redacted] when Ivan lost his race position. The page was established in [redacted] for the race's inaugural edition, with colleague Mario and I being admins from the start. We decided against changing the name to the new race name, CRO Race, due to the extensive fan base and ongoing legal issues. We respectfully request that you deactivate the current page, as the new admin's actions are causing confusion, appropriating our intellectual property, and distorting the event's history. We understand the ongoing legal process but aim to prevent further deception. We hope he can start a new page. While he may have rights to the name currently, he lacks rights to the content and fan base he is misleading. Best regards, Morana
Reported by GetHuman-mtuskan on शनिवार, १ दिसम्बर २०१८, रात १२:११ बजे

Help me with my Facebook issue

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