Someone hacked into my phone and set up a Facebook account using my name. I took the ap...
GetHuman1663232's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman1663232's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1663232's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1663232 will want to follow the link below to head to their help center. We will check on GetHuman1663232 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1663232 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1663232's own words
Someone hacked into my phone and set up a Facebook account using my name. I took the app off my phone but the account still exists and I keep getting text messages about people I do not know. Anngasparro Gasparro is the fake account. Ann Gasparro is my name and I do have a legitimate Facebook acct. that I access on my iPad. Please delete the other Facebook account. I do not use email so you may contact my daughter at *****@***.com
GetHuman1663232 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1663232 fixed the problem
We are waiting for GetHuman1663232 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.