I have an account that has not been used in a long time. I tried logging in with an old...
GetHuman1662614's customer service issue with Facebook from November 2018
Help with my Facebook issue
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GetHuman1662614's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1662614 will want to follow the link below to head to their help center. We will check on GetHuman1662614 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1662614 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1662614's own words
I have an account that has not been used in a long time. I tried logging in with an old password, and it says that the password is an old one and it has been reset since then. when i clicked on "forgot my password" or "recover my account," it says that the account is a gray account and i should use a personal facebook to log in. i would like access to my account, it keeps saying it is a gray account.
GetHuman1662614 did not yet indicate what Facebook should do to make this right.
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