Hello, my account hasn’t been “normal” since Wednesday evening, November **. I was scro...

GetHuman-tjpalmor's customer service issue with Facebook from November 2018

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The issue in GetHuman-tjpalmor's own words
Hello, my account hasn’t been “normal” since Wednesday evening, November **. I was scrolling through my newsfeed when I noticed something that was moving across the top of my screen. I recognized it as some type of emoji. First I thought I was seeing things, then I thought it was some type of advertisement or promotion. It wasn’t until today when I looked up the Help center, specifically, Report a Problem, that I recognized the emoji, it’s the spider looking thing. My newsfeed hasn’t worked properly since this happened. My son had me delete the FB app from my phone then reinstall with a new password, but that didn’t fix the problem. I can only scroll down so far on my newsfeed before it comes to an end. It’s never done that before. I’m not a technical person, nor do I drink, take drugs or ever have hallucinated. I don’t know how else to explain what I saw on my screen or why my newsfeed is messed up. Can you help me please?
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Customer service issue
Reported by GetHuman-tjpalmor
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 235562 others
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GetHuman-tjpalmor started working on this issue
Nov 30th, 2018 6:13pm
GetHuman-tjpalmor shared this issue with friends on Facebook
Nov 30th, 2018 6:15pm