My Dad and I have the same name, John Korkie. I am attempting to add facebook to my new...

GetHuman-kork's customer service issue with Facebook from November 2018

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The issue in GetHuman-kork's own words
My Dad and I have the same name, John Korkie. I am attempting to add facebook to my new IPHONE and unable to reset my password. When I add my name my profile doesn’t come up nor when I add my phone number or email. My old IPHONE I have, I can still log in when I am on WIFI (even though the phone acting up) and I’m unable to change my password because I’m told to log out to change my password. I need support. My phone number shows in my profile, I’m not sure why I can’t use to recover my account?
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Facebook

Customer service issue
Reported by GetHuman-kork
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-kork started working on this issue
Nov 30th, 2018 2:50pm