Good Morning , I am quite devastated to be honest I have had my Facebook account for ne...

GetHuman-chhlo's customer service issue with Facebook from November 2018

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The issue in GetHuman-chhlo's own words
Good Morning , I am quite devastated to be honest I have had my Facebook account for nearly enough ten years and yesterday was my birthday and I couldn’t physically get into my account to see all of my birthday well wishes . My Facebook account means a lot to me as I’ve had it for a while and have lots of memories and friends on there and years in which it has taken to build my profile . I have just recently got a new phone and have been logged out of my Facebook and because I usually am automatically*Signed in on my old device I never knew my most recent password . I also do not have access to the email account which I registered to Facebook all those years ago as it was made when I was around ** years old . I have tried everything including trying to recover my Microsoft’s account but keep getting told the information entered isn’t sufficient . I am unable to therefore access the security code to create a new password on my account . I have also tried all of facebooks steps but I don’t have a phone number on my account and if I do I won’t have access to the number anymore as it was so long ago . I can however verify myself in other ways and know my Facebook account other than this . I really want to be able to access my account before Xmas as I love looking at it on Xmas day and it will ruin my Xmas if not . I just need to be able to access my account and change my password of Facebook could change it for me as like I say I am the account holder but it doesn’t seem fair that I’ve been locked out of my account when I’ve had it for so many years never had this issue before and it is very sentimental to me I’m obviously not going to remember all of this information from years ago .
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Customer service issue
Reported by GetHuman-chhlo
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-chhlo started working on this issue
Nov 30th, 2018 9:21am
GetHuman-chhlo indicated the issue is not fixed yet.
Dec 1st, 2018 9:53am