I'm getting billed for an add that I set up and was approved. After it was approved the...

GetHuman-mydallas's customer service issue with Facebook from November 2018

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The issue in GetHuman-mydallas's own words
I'm getting billed for an add that I set up and was approved. After it was approved there was no push button available to lead people to my crowdfunding site. I paused the add within hours and sent multiple messages regarding my issue and have yet to hear back. I previously, a couple months ago deleted an add that I had just placed and had not even gotten approved but was still billed. Instagram*facebook needs to have a channel of communication with people that pay fees for ads. I need a refund for both of these transactions asap.
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Facebook

Customer service issue
Reported by GetHuman-mydallas
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
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Timeline
GetHuman-mydallas started working on this issue
Nov 30th, 2018 7:10am