I had an account that was linked with my phone and my tablet. One day over a year ago...

GetHuman1658364's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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The issue in GetHuman1658364's own words
I had an account that was linked with my phone and my tablet. One day over a year ago, my phone asked me to log into my account, but wouldn't log in with any details I had. I tried to open it up again but created another account, wich I don't want to do. I just want my old fb back on my phone like it still is on my tablet. The phone and tablet have diferent numbers but I didn't have any issues until they asked me to log in on my phone one day. Why this happened I have no idea as I had never logged out of my account on my phone, just as I have never logged out of my tablet. When I try and log in now it asks for my number, but the account was origanlly set up with a different number to what I have now. I can't see this being a problem as the tsblet has the accsess it has always had. If I could speak to someone I might be able to explain it better than I have here. My email has also changed since the original set up was done. I don't want to open a new account and go chasing friends again. I just want my phone to open up on my original account just like my tablet does. So even if I put the original phone number in to reset a new password, fb sends the code to that old number so I have no way of getting it. Hope you can help in an easy way. I am at the end of my tether with this. I am sending my newest email with this letter remember, the one I'm sending is not the email that the account was opened with and is using, that email is *****@***.com my newest email id *****@***.com
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Facebook

Customer service issue
Reported by GetHuman1658364
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 234799 others
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Timeline
GetHuman1658364 started working on this issue
Nov 30th, 2018 3:56am