Someone has been logged into my deceased daughter, Chelsea Clark’s, Facebook account be...
GetHuman1657889's customer service issue with Facebook from November 2018
Help with my Facebook issue
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GetHuman1657889's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1657889 will want to follow the link below to head to their help center. We will check on GetHuman1657889 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1657889 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1657889's own words
Someone has been logged into my deceased daughter, Chelsea Clark’s, Facebook account beginning around November **th. They have been sending requests to friends and family inviting them to join groups. This is very unsettling and upsetting for those who were close to Chelsea. I got into the account about a week ago and changed her password, phone number, and disabled her account. But tonight, the requests started back. I would like the help of the Facebook support staff to disable or delete my daughters account in order to prevent anything like this from happening again. Thank you. ** -Vickie Clark
GetHuman1657889 did not yet indicate what Facebook should do to make this right.
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