Someone has been logged into my deceased daughter, Chelsea Clark’s, Facebook account be...

GetHuman1657889's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1657889's own words
Someone has been logged into my deceased daughter, Chelsea Clark’s, Facebook account beginning around November **th. They have been sending requests to friends and family inviting them to join groups. This is very unsettling and upsetting for those who were close to Chelsea. I got into the account about a week ago and changed her password, phone number, and disabled her account. But tonight, the requests started back. I would like the help of the Facebook support staff to disable or delete my daughters account in order to prevent anything like this from happening again. Thank you. ** -Vickie Clark
GetHuman1657889 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1657889
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 234702 others
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GetHuman1657889 started working on this issue
Nov 30th, 2018 2:02am