GetHuman-janweath's customer service issue with Facebook from November 2018
Help with my Facebook issue
GetHuman-janweath's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janweath will want to follow the link below to head to their help center. We will check on GetHuman-janweath later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-janweath's own words
Closed my dead mother’s account! ... My mother died in June. I am the legacy contact for her FB account. Her account has been memorialized. * months ago I followed the process to shut down (close) her account. I have sent the required documents as requested (X*). I was then informed that the document ( my mother’s death certificate) had to be a JPEG. Sent the JPEG return email on November *th. My mother’s account is not yet closed.
Process has been followed twice!! Nobody responds to call this customer service is a joke.
Close my dead mother’s account
Everything that is available....
I have an issue with Facebook too
How GetHuman-janweath fixed the problem
We are waiting for GetHuman-janweath to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.