This is not fixed!!!

GetHuman-janweath's customer service issue with Facebook from November 2018

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The issue in GetHuman-janweath's own words
Closed my dead mother’s account! ... My mother died in June. I am the legacy contact for her FB account. Her account has been memorialized. * months ago I followed the process to shut down (close) her account. I have sent the required documents as requested (X*). I was then informed that the document ( my mother’s death certificate) had to be a JPEG. Sent the JPEG return email on November *th. My mother’s account is not yet closed.
Process has been followed twice!! Nobody responds to call this customer service is a joke.
Close my dead mother’s account
Everything that is available....
I have an issue with Facebook too
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Facebook

Close my dead mother’s account!
Customer service issue
Reported by GetHuman-janweath
Nov 29th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 234482 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-janweath started working on this issue
Nov 29th, 2018 10:04pm
GetHuman-janweath indicated the issue is not fixed yet.
Nov 29th, 2018 10:07pm
GetHuman-janweath shared this issue with friends on Facebook
Nov 29th, 2018 10:10pm
GetHuman-janweath shared this issue with friends on Facebook
Nov 29th, 2018 10:10pm