This is not fixed!!!

GetHuman-janweath's customer service issue with Facebook from November 2018

234482 similar
0 following
Help with my Facebook issue
GetHuman-janweath's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janweath will want to follow the link below to head to their help center. We will check on GetHuman-janweath later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-janweath's own words
Closed my dead mother’s account! ... My mother died in June. I am the legacy contact for her FB account. Her account has been memorialized. * months ago I followed the process to shut down (close) her account. I have sent the required documents as requested (X*). I was then informed that the document ( my mother’s death certificate) had to be a JPEG. Sent the JPEG return email on November *th. My mother’s account is not yet closed.
Process has been followed twice!! Nobody responds to call this customer service is a joke.
Close my dead mother’s account
Everything that is available....
I have an issue with Facebook too
How GetHuman-janweath fixed the problem
We are waiting for GetHuman-janweath to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-janweath fixes it.
This email address isn't valid


Close my dead mother’s account!
Customer service issue
Reported by GetHuman-janweath
Nov 29th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 13 customers so far
Similar issue to 234482 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-janweath started working on this issue
Nov 29th, 2018 10:04pm
GetHuman-janweath indicated the issue is not fixed yet.
Nov 29th, 2018 10:07pm
GetHuman-janweath shared this issue with friends on Facebook
Nov 29th, 2018 10:10pm
GetHuman-janweath shared this issue with friends on Facebook
Nov 29th, 2018 10:10pm