my name is brian jacks,my id for facebook is ***************. i cant access my accoun...

GetHuman-briannki's customer service issue with Facebook from November 2018

1 view
 | 
234382 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-briannki's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-briannki's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-briannki will want to follow the link below to head to their help center. We will check on GetHuman-briannki later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-briannki may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-briannki's own words
my name is brian jacks,my id for facebook is ***************. i cant access my account, nor do i remember the original phone number and email that i used to set this account up years ago. i created a second account which is now in the final stages of deletion as a temporary thing. my wife and friends still are able to send info to the account but i have no clue how to get back in. i tried the help center but nothing was specific enough to help. i never set up the trusted contacts thing which would have helped . my wife is able to help me as a trusted contact. her name is kimberly jacks and we share an email of *****@***.com. i look forward to your help in this matter
GetHuman-briannki did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-briannki fixed the problem
We are waiting for GetHuman-briannki to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-briannki fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-briannki
Nov 29th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 234382 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-briannki started working on this issue
Nov 29th, 2018 8:35pm