I was prompted this morning to change my password to my account do to an unknown phone...

GetHuman1655359's customer service issue with Facebook from November 2018

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The issue in GetHuman1655359's own words
I was prompted this morning to change my password to my account do to an unknown phone had supposedly tried to access my account. So I went on to change my password. The page froze up and I thought never worked so I changed it again and I can not remember what I set it as. So I have tried to recover my password. They sent something to the email used on my account but the email I use on my account I have not accessed in probably ** us I do not remember any information in regards to the email or the password used to get on my hotmail. I do not want to have to make a whole new fb so I am stuck not knowing what to do.. please help!!
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Customer service issue
Reported by GetHuman1655359
Nov 29th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 234341 others
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GetHuman1655359 started working on this issue
Nov 29th, 2018 7:48pm