I upgraded my phone and I can't log in to Facebook because I forgot the password. It sa...

GetHuman-jpsal's customer service issue with Facebook from November 2018

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The issue in GetHuman-jpsal's own words
I upgraded my phone and I can't log in to Facebook because I forgot the password. It said it's sending me a recovery code to reset my password to my email. However the email connected to Facebook is and old email I don't use anymore and don't know the password to get into that email. I tried to contact Microsoft but they said they can't recover my account for me because I don't have the phone * connected with that email. I started Facebook with my phone * ***-***-**** with my maiden name Julia Buehn. When I married in **** I updated my Facebook acct with the email *****@***.com and a password I don't remember. I don't use *****@***.com anymore. My current email is *****@***.com. I have upgraded and used so many different phones since I *st started Facebook in **** and this is the *st time I've had an issue with Facebook. I can't just open a new account. I need my account. I have all my info, contacts, memories, calendars, events on that account and I don't want to have to get rid of it. Please help me recover my account for Julia Saldana. I will send my birth certificate, marriage certificate, drivers license with picture ID, whatever I need to do to help verify who I am.
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Customer service issue
Reported by GetHuman-jpsal
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 234266 others
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GetHuman-jpsal started working on this issue
Nov 29th, 2018 6:40pm