Hi, my name is Delphine Mwenesi Kihima. I have been trying to recover my account (Delph...
GetHuman-delphmwe's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman-delphmwe's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-delphmwe may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-delphmwe's own words
Hi, my name is Delphine Mwenesi Kihima. I have been trying to recover my account (Delphyn Mwenesi) for years. I know the old password but cannot remember what I changed it to. Also, I cannot access the original email i signed up with (*****@***.com). However, I can access the secondary email (*****@***.com). I just realized that it is connected to the account. Kindly assist because that account has my personal stuff and is important to me. Thanks.
GetHuman-delphmwe did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-delphmwe fixed the problem
We are waiting for GetHuman-delphmwe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.