my son Henry Speno accidentally created a Facebook profile with my email. He is only...

GetHuman-jspeno's customer service issue with Facebook from November 2018

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The issue in GetHuman-jspeno's own words
my son Henry Speno accidentally created a Facebook profile with my email. He is only ** and I am trying to delete or rename the account. He activated the account with the email address "*****@***.com" I didn't know how to delete the account, so I tried to rename it to Anne Bain (my middle name before I was married and my maiden name). It then asked me to verify my identity, so I uploaded a picture of my driver's license. I don't know if that will work since it has my married name on it. I have my own Facebook account that is under my phone number (***-***-****) and I would like to keep it, (it is under my current married name and I also have businesses that are managed through it. I truly want to either delete the other (former Henry Speno) account or rename it if possible.
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Customer service issue
Reported by GetHuman-jspeno
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-jspeno started working on this issue
Nov 29th, 2018 3:23pm