******** received an email from *****@***.com stating that ******** @ *:**p someone tri...

GetHuman1651759's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1651759's own words
******** received an email from *****@***.com stating that ******** @ *:**p someone tried to login using Chrome Windows *. My account is now locked and the password is changed. Help me unlock my account. I'm ** yrs old using to contact family. Thanks**Hi Marylin* *It looks like someone tried to log into your account on November ** at *:** PM using Chrome for Windows *. Your account is safe* we just wanted to make sure it was you who tried to log in from somewhere new.* *If you don't think this was you, please log into Facebook so we can walk you through a few steps to keep your account safe.* *Thanks,*The Facebook Team
GetHuman1651759 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1651759
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 233635 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1651759 started working on this issue
Nov 29th, 2018 9:29am
GetHuman1651759 shared this issue with friends on Facebook
Nov 29th, 2018 9:30am
GetHuman1651759 confirmed the issue is fixed. Hooray!
Dec 3rd, 2018 9:22am