My ex-girlfriend got into my account and changed some things. I was able to finally get...

GetHuman1651565's customer service issue with Facebook from November 2018

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The issue in GetHuman1651565's own words
My ex-girlfriend got into my account and changed some things. I was able to finally get in and change my password, but now it’s wantibg me to verify my identity. It only gives me two options to do that : sending a code to the phone number on the account or verifying with friends. I cannot use the phone numbers because she took my phones and i DO NOT want her to get the code and he able to get in. She also changed the friends to her friends so I cannot use that method either. I can send a copy of my Id to verify or anything else. I need to be able to get back In. My account is Cody O’Con and my email to log in is C*****@***.com. Please help.
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Customer service issue
Reported by GetHuman1651565
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 233583 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1651565 started working on this issue
Nov 29th, 2018 7:50am
GetHuman1651565 shared this issue with others over email
Nov 29th, 2018 7:52am