I received an email from Facebook indicating my password had been changed on ******** f...

GetHuman1651494's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1651494's own words
I received an email from Facebook indicating my password had been changed on ******** from a computer in Dallas. The message gave the phone number ***-***-**** from facebookhugh*. I used my password to access Facebook and it had not been changed. My Facebook email is LJY*****@***.com but I was contacted on my yahoo account which was strange. I want to know if the message was in fact from Facebook. I did not call the number but replied to the e-mail which I believe was a mistake. Shortly after that, my computer started an automatic update which never happens. It usually makes updates when I attempt to turn the computer off. Please let me know if the email was from Facebook. I have started a ** day deletion.
GetHuman1651494 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1651494
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 233538 others
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GetHuman1651494 started working on this issue
Nov 29th, 2018 7:08am