I received an email from Facebook indicating my password had been changed on ******** f...

GetHuman1651494's customer service issue with Facebook from November 2018

3 views
 | 
233538 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1651494's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1651494's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1651494 will want to follow the link below to head to their help center. We will check on GetHuman1651494 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1651494 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1651494's own words
I received an email from Facebook indicating my password had been changed on ******** from a computer in Dallas. The message gave the phone number ***-***-**** from facebookhugh*. I used my password to access Facebook and it had not been changed. My Facebook email is LJY*****@***.com but I was contacted on my yahoo account which was strange. I want to know if the message was in fact from Facebook. I did not call the number but replied to the e-mail which I believe was a mistake. Shortly after that, my computer started an automatic update which never happens. It usually makes updates when I attempt to turn the computer off. Please let me know if the email was from Facebook. I have started a ** day deletion.
GetHuman1651494 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1651494 fixed the problem
We are waiting for GetHuman1651494 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1651494 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1651494
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 233538 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1651494 started working on this issue
Nov 29th, 2018 7:08am