Case *******************Good morning, **I have tried almost ** times to have my account...

GetHuman1651489's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1651489's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1651489 will want to follow the link below to head to their help center. We will check on GetHuman1651489 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1651489's own words
Case *******************Good morning, **I have tried almost ** times to have my account re-instated. **I am the true account holder. I reported someone else for creating a fake account with the names ‘James Solankii’ and they used a picture from my profile and my account has been suspended. **I am the true account holder of James Solanki with the DOB: **th March ****. *Can you please let me back into my account.
GetHuman1651489 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1651489
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 233536 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1651489 started working on this issue
Nov 29th, 2018 7:05am