My acct was hacked. I no longer have a phone at all and my email acct I can't access ei...

GetHuman1651312's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman1651312's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1651312 will want to follow the link below to head to their help center. We will check on GetHuman1651312 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1651312 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1651312's own words
My acct was hacked. I no longer have a phone at all and my email acct I can't access either as I cannot remember the password and did not set up an alternative email. I would like to have the acct reactivated. I know the password but it wont let me in without sending a code to my old number which someone else has been issued. I have to give you my mom's email for you to email me. Please help me get this sorted out. Thank you
GetHuman1651312 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1651312
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 233483 others
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Timeline
GetHuman1651312 started working on this issue
Nov 29th, 2018 5:41am