Tryed my password numerous times can't long in so I put forgot password it redirected m...

GetHuman1651102's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1651102's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1651102 will want to follow the link below to head to their help center. We will check on GetHuman1651102 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1651102 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1651102's own words
Tryed my password numerous times can't long in so I put forgot password it redirected me . the identity page I don't talk to any of those ppl so that won't work . can not loose this face book it has too much history . all my kids pictures all my wedding pictures . I don't have back up since every thing is digital . please help the email for it is *****@***.com I believed I might have been hacked
GetHuman1651102 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1651102
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 233429 others
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GetHuman1651102 started working on this issue
Nov 29th, 2018 4:22am