My Facebook page went completely white except for a blue strip across the top that had...

GetHuman1650607's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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The issue in GetHuman1650607's own words
My Facebook page went completely white except for a blue strip across the top that had Facebook on it. I tried to fix it by logging into Facebook but unintentionally made a new account. I just want my old account back on my phone. Some issues are: I don’t remember my username or password bc it always just came up on my phone so there was no need to remember I thought. I want my original Facebook account active on my phone.
GetHuman1650607 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1650607
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 233336 others
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Timeline
GetHuman1650607 started working on this issue
Nov 29th, 2018 2:16am