The account for Chris Duke (Raleigh, NC) has been changed. His password was changed by...

GetHuman1648329's customer service issue with Facebook from November 2018

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The issue in GetHuman1648329's own words
The account for Chris Duke (Raleigh, NC) has been changed. His password was changed by someone and we have no idea who did that. He passed away in **** but his family wants to keep his account active because of photos and some of his posts. We can no longer access his facebook page. I have tried to go in to change his password since he had given me that info prior to his death, but that's when I got the info that his password had been changed two weeks prior. The telephone number he had is no longer active and I can't get the information to reset his password. If we can just keep his account active as a memorial to him, that is all we're asking. Just need some direction.
GetHuman1648329 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1648329
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 232950 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1648329 started working on this issue
Nov 28th, 2018 8:48pm