My facebook messenger account was deactivated after I downloaded it on a new phone. Fa...

GetHuman1648143's customer service issue with Facebook from November 2018

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GetHuman1648143's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1648143 will want to follow the link below to head to their help center. We will check on GetHuman1648143 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1648143 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1648143's own words
My facebook messenger account was deactivated after I downloaded it on a new phone. Facebook said there was suspicious activity coming from it and asked me for a picture of myself to prove that I am me. I don't think that this will be very helpful because I don't have a normal facebook account or many pictures of myself online. Is there any other way to get my account back? Can it be done more quickly I'm trying to get back into contact with some people whose information I lost when I changed phones.
GetHuman1648143 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1648143
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 232922 others
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GetHuman1648143 started working on this issue
Nov 28th, 2018 8:31pm