Hi...*My google account and fb email were the same, vanniekerkadre*@gmail and the phone...

GetHuman1648535's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1648535's own words
Hi...*My google account and fb email were the same, vanniekerkadre*@gmail and the phone number that i listed on fb were my own **********. But my ex fiance, seems to have my info. My facebook email has changed and the nr listed now is his ********** There is no way that i can get in. My childrens photos is the most important for me to get, i cant sighn in. I am Adre van Niekerk on facebook and he is Jan frederick de Jonge, it is possible for his sister to do it as well Laura van der Walt. This *****@***.com is the recovery email for my other email address *****@***.com*please just check that this device from where im sending my mail is the only log in device, i have both email accounts on this device. And if possible, please block the person for hacking in my account, otherwise the problem will keep repeating
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Customer service issue
Reported by GetHuman1648535
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 11 customers so far
Similar issue to 233007 others
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GetHuman1648535 started working on this issue
Nov 28th, 2018 9:14pm