Facebook account has been apparently deleted, does not show up in searches from outside...

GetHuman-officek's customer service issue with Facebook from November 2018

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The issue in GetHuman-officek's own words
Facebook account has been apparently deleted, does not show up in searches from outside parties or Google. Login information does not work. Also, I am unable to use the find my account feature- when using the email and phone number for the account, it doesn't say that they aren't tied to a Facebook, the page just doesn't load with no error whatsoever. When trying other addresses that I know are incorrect, it tells me they aren't linked to any Facebook account. The disabled account appeal thing says that my login methods aren't tied to a disabled account. So what happened?*The issue is that this private account was tied to my business's public page. I cannot access my page and connect with my customers or advertise without any way to reach the public page through the private one. Please help.
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Customer service issue
Reported by GetHuman-officek
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-officek started working on this issue
Nov 28th, 2018 6:42pm