I am trying to change my name on Facebook and my password isnt working. Its saying its...

GetHuman1697758's customer service issue with Facebook from December 2018

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The issue in GetHuman1697758's own words
I am trying to change my name on Facebook and my password isnt working. Its saying its incorrect. I tried changing my password with forgot password option. It texts me this * digit code ****** to enter to verify. I tried entering this and it said too many codes tried, try again later. I have been trying for * days to do this and it sends me the same code and tells me the same thing everytime. Please tell me how I can fix this without having to make a new Facebook!
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Facebook

Customer service issue
Reported by GetHuman1697758
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 242360 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1697758 started working on this issue
Dec 5th, 2018 9:38pm