I can't gain access to my account. .. I was logged in on the same phone for a very long...

GetHuman-casamad's customer service issue with Facebook from December 2018

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The issue in GetHuman-casamad's own words
I can't gain access to my account. .. I was logged in on the same phone for a very long time.. this phone has recently broke.... I do not know my password to log in... it's sending a code to an old email... or a very old phone number. ... ive had this account for over ** years... i can't get onto my email address that's linked to my Facebook account. .. also this is sending the code to an ex partners email address.... we split up over ** years ago due to domestic violence. ... so I will not be able to get the code that will be sent to his email... I didn't know how to change my back up emails ... simply really stuck... and do not want to loose my Facebook. ... it has a lot of memories on .. and photo albums etc .., I would really appreciate it if you could assist me in this matter... I have not been able to log on for a couple of months now .. I really miss connecting with friends and family. .. and I really need my account back ... the email address linked to the account is *****@***.com. .. please help me yours sincerely Cassie Madden x
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Customer service issue
Reported by GetHuman-casamad
Dec 5th, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-casamad started working on this issue
Dec 5th, 2018 9:01pm