I recently had a Facebook a count and coed due to some possible hacking. We recently tr...

GetHuman1697795's customer service issue with Facebook from December 2018

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Help with my Facebook issue
GetHuman1697795's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1697795 will want to follow the link below to head to their help center. We will check on GetHuman1697795 later to make sure it's all set or try to help escalate.
The issue in GetHuman1697795's own words
I recently had a Facebook a count and coed due to some possible hacking. We recently tried to set up a new account. A new password was selected along with other necessary information. After this facebook said and error was made. I also sent in a new profile. My husband has an account and has tried unsuccessfully to get any further. Please can someone contact me by my email address(*****@***.com) Both my husband and myself are very frustrated with this lack of support to correct this problem.
GetHuman1697795 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1697795
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 242305 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1697795 started working on this issue
Dec 5th, 2018 8:53pm
GetHuman1697795 shared this issue with friends on Facebook
Dec 5th, 2018 8:54pm