I cant access my Facebook

GetHuman1697641's customer service issue with Facebook from December 2018

Help with my Facebook issue
The issue in GetHuman1697641's own words
I am trying to change my email address and password to my Facebook account that I have had for * years. ... My ex took all my Facebook information and changed it and I have no idea how to get my old Facebook back it has so many pictures on it that I need. I need some way to get back into my Facebook account. I need to change the email address and the password.
I need to change my email address and my password to my Facebook account that says my hometown is Keewatin and I live in Oklahoma City, Oklahoma na e of profile is Maria Alyss picture has a little boy, a little girl and me in it
I need my email address and password changed so I can access it.
I have been a customer for * years
I have tried everything
I have an issue with Facebook too
How GetHuman1697641 fixed the problem
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Facebook
Customer service issue
Reported by GetHuman1697641
Dec 5th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 242271 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1697641 started working on this issue
Dec 5th, 2018 8:34pm
GetHuman1697641 indicated the issue is not fixed yet.
Dec 5th, 2018 8:36pm
GetHuman1697641 indicated the issue is not fixed yet.
Dec 7th, 2018 2:21am
GetHuman1697641 indicated the issue is not fixed yet.
Dec 7th, 2018 2:21am