I got a new phone, an iphone* last June ****, so I logged out my messenger and facebook...

GetHuman-riverke's customer service issue with Facebook from November 2018

12 views | 232384 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-riverke's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-riverke's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-riverke will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-riverke can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-riverke's own words
I got a new phone, an iphone* last June ****, so I logged out my messenger and facebook accounts from my previous android Lenovo phone. When I tried to log in on facebook and messenger on the iphone, a note says my account is temporarily unavailable and that I should try logging in using a computer browser or my old phones and I tried but it still doesn’t work. On the computer it only shows an Error page right after i try to log in. And when I used my old phones to log in, it still says my account is temporarily unavailable. I tried using a friend’s phone to log in to messenger or facebook, it still says temporarily unavailable. But my account is still active and can still be seen by my friends on facebook, I just can’t access it until now and it’s already December ****. How do I retrieve my account? I really need it, I have so many important documents and files saved in my groups and messages.

GetHuman-riverke did not yet indicate what Facebook should do to make this right.

How GetHuman-riverke fixed the problem

We are waiting for GetHuman-riverke to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-riverke fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-riverke
Nov 28th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 232384 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-riverke started working on this issue
Nov 28th, 2018 1:56pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians