I got a new phone, an iphone* last June ****, so I logged out my messenger and facebook...
GetHuman-riverke's customer service issue with Facebook from November 2018
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-riverke will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-riverke can let us know if they help or not.
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The issue in GetHuman-riverke's own words
I got a new phone, an iphone* last June ****, so I logged out my messenger and facebook accounts from my previous android Lenovo phone. When I tried to log in on facebook and messenger on the iphone, a note says my account is temporarily unavailable and that I should try logging in using a computer browser or my old phones and I tried but it still doesn’t work. On the computer it only shows an Error page right after i try to log in. And when I used my old phones to log in, it still says my account is temporarily unavailable. I tried using a friend’s phone to log in to messenger or facebook, it still says temporarily unavailable. But my account is still active and can still be seen by my friends on facebook, I just can’t access it until now and it’s already December ****. How do I retrieve my account? I really need it, I have so many important documents and files saved in my groups and messages.
GetHuman-riverke did not yet indicate what Facebook should do to make this right.
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