I got a new phone, an iphone* last June ****, so I logged out my messenger and facebook...

GetHuman-riverke's customer service issue with Facebook from November 2018

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The issue in GetHuman-riverke's own words
I got a new phone, an iphone* last June ****, so I logged out my messenger and facebook accounts from my previous android Lenovo phone. When I tried to log in on facebook and messenger on the iphone, a note says my account is temporarily unavailable and that I should try logging in using a computer browser or my old phones and I tried but it still doesn’t work. On the computer it only shows an Error page right after i try to log in. And when I used my old phones to log in, it still says my account is temporarily unavailable. I tried using a friend’s phone to log in to messenger or facebook, it still says temporarily unavailable. But my account is still active and can still be seen by my friends on facebook, I just can’t access it until now and it’s already December ****. How do I retrieve my account? I really need it, I have so many important documents and files saved in my groups and messages.
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Facebook

Customer service issue
Reported by GetHuman-riverke
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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Timeline
GetHuman-riverke started working on this issue
Nov 28th, 2018 1:56pm