We are in need of help to trace a scammer that is using your service, the alleged scamm...

GetHuman-rooobre's customer service issue with Facebook from November 2018

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The issue in GetHuman-rooobre's own words
We are in need of help to trace a scammer that is using your service, the alleged scammer is selling "Unlimited Broadband Plans" of certain telcos and been using someone's profile picture to initiate the scam. The owner of those pictures reached out to me and asked me how we can trace this scammer.**Here's the link of the fb profile the scammer is using: https:**www.facebook.com***iloveyou***Please let me know what's the fastest way to reach you as we are planning to file a cast against the account creator.
GetHuman-rooobre did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-rooobre
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
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Timeline
GetHuman-rooobre started working on this issue
Nov 28th, 2018 1:07pm