I have a two factor identification some how set up on fb. And this past summer my phone...

GetHuman1643865's customer service issue with Facebook from November 2018

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The issue in GetHuman1643865's own words
I have a two factor identification some how set up on fb. And this past summer my phone was stolen. So I got a new phone and new number. Now I can’t get into my fb account because it keeps sending the codes to a number that no longer exists. And believe me I’ve done everything I’ve been told to do so many times sent my id or a picture with a code and every time wrote how I no longer have that number and still they send it to my old phone number. Please Let me back into my account. I really don’t wanna make a new one. If this helps my old number was ***-***-****. MY NEW DEVICE AND NUMBER IS ***-***-****. Please help.*Sincerely, Paul Brousseau
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Facebook

Customer service issue
Reported by GetHuman1643865
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 232168 others
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Timeline
GetHuman1643865 started working on this issue
Nov 28th, 2018 9:19am