I have Facebook open on my phone in on my iPad. I have games on my iPad that are connec...

GetHuman1643453's customer service issue with Facebook from November 2018

4 views | 232049 similar | 0 following
Help with my Facebook issue
GetHuman1643453's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1643453 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1643453 can let us know if they help or not.
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The issue in GetHuman1643453's own words
I have Facebook open on my phone in on my iPad. I have games on my iPad that are connected through Facebook. Tuesday I was playing family feud and somehow it disconnected me from Facebook. It kept telling me I needed to sign back in. I tried using the password that I thought was my Facebook password it kept telling me that I was wrong. So I try to change my password and the information in the system was incorrect. For example my cell phone number and my email address we’re old so I had to update that information. So it ask me to retrieve a code from my trusted contacts which I did and put in the form. When I submit the form it gives me an error message. “You are trying to often please try again later” I keep getting this error message and can I get sign back on. The first time I got the error message it locked me out of all my Facebook accounts and games and now I can’t get back in.

GetHuman1643453 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1643453
Nov 28th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 232049 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1643453 started working on this issue
Nov 28th, 2018 6:10am
GetHuman1643453 indicated the issue is not fixed yet.
Dec 1st, 2018 6:57am