I have Facebook open on my phone in on my iPad. I have games on my iPad that are connec...

GetHuman1643453's customer service issue with Facebook from November 2018

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The issue in GetHuman1643453's own words
I have Facebook open on my phone in on my iPad. I have games on my iPad that are connected through Facebook. Tuesday I was playing family feud and somehow it disconnected me from Facebook. It kept telling me I needed to sign back in. I tried using the password that I thought was my Facebook password it kept telling me that I was wrong. So I try to change my password and the information in the system was incorrect. For example my cell phone number and my email address we’re old so I had to update that information. So it ask me to retrieve a code from my trusted contacts which I did and put in the form. When I submit the form it gives me an error message. “You are trying to often please try again later” I keep getting this error message and can I get sign back on. The first time I got the error message it locked me out of all my Facebook accounts and games and now I can’t get back in.
GetHuman1643453 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1643453
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 232049 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1643453 started working on this issue
Nov 28th, 2018 6:10am
GetHuman1643453 indicated the issue is not fixed yet.
Dec 1st, 2018 6:57am