I have friends sending me messages on Messenger, telling me they are receiving other fr...

GetHuman1642510's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Before contacting them, items GetHuman1642510 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1642510's own words
I have friends sending me messages on Messenger, telling me they are receiving other friend requests from me. I want to reset my password but the email associated with my account, I do not have access to. But when I put that email in with my password, I see another email that is not one of my email address (it starts with a letter "a"). How I understand it you send an email with a code to the email I signed up with. However, if I say send the reset password, you may send it to the email address that never belonged to me or to the one I have no access to (which means I cannot retrieve this email to get the code to change my password). I have a new valid email and phone number. Is there anything you can do to assist me, in changing my email address to the new email address, so I can securely change my password. Thank you for your help in this matter.
GetHuman1642510 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1642510
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 231829 others
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Timeline
GetHuman1642510 started working on this issue
Nov 28th, 2018 1:57am