I received a suspicious email stating my account had been hacked so I logged out of Fac...

GetHuman1641391's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1641391's own words
I received a suspicious email stating my account had been hacked so I logged out of Facebook and unfortunately can’t remember my password. When I click forgot password it takes me to a page to find my account. It can’t find me by phone, email, or name. So I tried a different route which got me to the point of sending me a code. I entered the code and it said “you have tried using code too many times. Try again later.” Even though it was the first time I tried. Even after waiting days it still says that. I have many pictures, messages, and videos on Facebook that I don’t have elsewhere that are important to me.
GetHuman1641391 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1641391
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 231623 others
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GetHuman1641391 started working on this issue
Nov 27th, 2018 10:58pm