Just this passed weekend I used my Facebook messenger to contact my friends for busines...

GetHuman1640813's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1640813's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1640813 will want to follow the link below to head to their help center. We will check on GetHuman1640813 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1640813 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1640813's own words
Just this passed weekend I used my Facebook messenger to contact my friends for business reasons and on Sunday night I was not able to log back in to my account. Someone by the name of Chika Andrews is supposedly the one whom everyone is seeing that is doing strange activity on my page and this is like the *th time I've been hacked. I use my Facebook account to handle a lot of my business ventures and family connections. Could I please get some help to recover my account I also went into my Google account to recover my password which they have and I entered it but it won't allow me to log on.
GetHuman1640813 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1640813
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 231519 others
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Timeline
GetHuman1640813 started working on this issue
Nov 27th, 2018 9:43pm