My acct is active but I have no access . I've tried so many times to reset my password...

GetHuman1640678's customer service issue with Facebook from November 2018

231501 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1640678's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1640678 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1640678's own words
My acct is active but I have no access . I've tried so many times to reset my password but it shows another email that it gets went too . I've facebooked help daily and still no reply ..I can answer any questions ..just need to get access has all my pictures of my baby cancer journey on FB and now have no access plus no access to any of the sites I's a mess just need to get access of my page..thx for any assistance to do so
GetHuman1640678 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1640678 fixed the problem
We are waiting for GetHuman1640678 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1640678 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1640678
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 231501 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1640678 started working on this issue
Nov 27th, 2018 9:27pm