I recently saw an article on the Internet saying that Mrs. Zuckerberg created a marvelo...

GetHuman-jonfreed's customer service issue with Facebook from November 2018

231321 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-jonfreed's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jonfreed's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jonfreed will want to follow the link below to head to their help center. We will check on GetHuman-jonfreed later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jonfreed may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jonfreed's own words
I recently saw an article on the Internet saying that Mrs. Zuckerberg created a marvelous product called Wrinkle Couture, and that one could obtain a sample by just paying the shipping charges. Relying on who she is, I blindly ordered the product. I never saw or received an invoice. To my surprise I received not only the Wrinkle Cream but a product called Eye Couture – for which I was also billed the shipping charges. Customarily I do not receive a Bank Statement, but for the first time had requested one for another reason. I then learned I had been billed for two of each of the products – which I did receive. I was billed for the Eye Couture because I did not say I did not want it, not because I said I wanted it. I never ordered it. This to me is devious on the part of the Seller. *I have in the past ordered items on the internet and the Sellers always provided an invoice for final approval before activating the transaction. This was not done in this case, and I now believe it was not done on purpose, as the majority of Buyers like myself would not read the Terms and Conditions in that they would be relying on the fact that this was a product of Mrs. Zuckerberg - and she would certainly not scam anyone. I made two calls to the shipping company seeking reimbursement and managed to obtain a minor and unsatisfactory adjustment. I still feel that I was scammed because I never received or saw an invoice – which would have caused me to cancel immediately. I believe the Seller was counting on that happening. This leads me to further believe that the sales are not being reported to the IRS. Before contacting them I decided to write to you to see if you would voluntarily rectify this situation before the Media gets hold of it.*I would appreciate your looking into the matter and reimbursing me in full. *Sincerely,*Jonathan Freed
GetHuman-jonfreed did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jonfreed fixed the problem
We are waiting for GetHuman-jonfreed to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jonfreed fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jonfreed
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 231321 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jonfreed started working on this issue
Nov 27th, 2018 7:18pm