In using Facebook Marketplace, I can see the photos of the items for sale however when...

GetHuman1639242's customer service issue with Facebook from November 2018

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The issue in GetHuman1639242's own words
In using Facebook Marketplace, I can see the photos of the items for sale however when I tap them to get the information regarding the product it will not load, I only get a grey screen. This is on my Ipad that I just purchased. It was working at first then stopped. All is okay on my old Ipad and on my I phone. Have contacted apple and they advised me that it is a app issue and cannot help me. I am at a loss.
GetHuman1639242 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1639242
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 231276 others
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GetHuman1639242 started working on this issue
Nov 27th, 2018 6:43pm