* weeks ago a man got on my message page and asked to be a friend, I had never heard of...

GetHuman-johnsmab's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-johnsmab's own words
* weeks ago a man got on my message page and asked to be a friend, I had never heard of him so I tried to find out more about him by pressing on his name and picture. There was nothing there and then the message page went crazy and a day later again when I tried again something came up about I had been hacked or something like that. No matter what we try it does not *ork, my children all live abroad and they are worried because I do not answer them. I can’t receive any messages at all or send them. Please help!
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Facebook

Customer service issue
Reported by GetHuman-johnsmab
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 231124 others
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Timeline
GetHuman-johnsmab started working on this issue
Nov 27th, 2018 4:57pm