For the past several months, Facebook has been locking my account due to sign ins not d...

GetHuman-lisadeck's customer service issue with Facebook from November 2018

16 views | 231058 similar | 0 following
Help with my Facebook issue
GetHuman-lisadeck's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisadeck will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lisadeck can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lisadeck's own words
For the past several months, Facebook has been locking my account due to sign ins not done by me. Many from different countries. I have recovered my account by having an SMS code sent to my cell and changing my password. Recently, it's been happening very frequently and finally my cell number disappeared as a way to get the code. I had to send my ID a few times to verify my identity and finally got in. This last time, not only was my cell number not available again, but a completely different email that I do not recognize is the only way to get the code to recover my account. I have no way to log into my account. I have been on facebook for over ** years and really do not want to start over with a new account, but recover my old one and add * step security features to avoid this in the future. The email I use for facebook (*****@***.com) is not the email I use currently and am submitting to you to contact me.

GetHuman-lisadeck did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-lisadeck
Nov 27th, 2018 - 4 years ago
Seen by 16 customers so far
Similar issue to 231058 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-lisadeck started working on this issue
Nov 27th, 2018 4:20pm
GetHuman-lisadeck indicated the issue is not fixed yet.
Nov 28th, 2018 4:19pm

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