© GetHuman Inc.

For the past several months, Facebook has been locking my account due to sign ins not d...

GetHuman-lisadeck's customer service issue with Facebook from November 2018

4 views
 | 
231058 similar
 | 
0 following
Help with my Facebook issue
GetHuman-lisadeck's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisadeck will want to follow the link below to head to their help center. We will check on GetHuman-lisadeck later to make sure it's all set or try to help escalate.
Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lisadeck's own words
For the past several months, Facebook has been locking my account due to sign ins not done by me. Many from different countries. I have recovered my account by having an SMS code sent to my cell and changing my password. Recently, it's been happening very frequently and finally my cell number disappeared as a way to get the code. I had to send my ID a few times to verify my identity and finally got in. This last time, not only was my cell number not available again, but a completely different email that I do not recognize is the only way to get the code to recover my account. I have no way to log into my account. I have been on facebook for over ** years and really do not want to start over with a new account, but recover my old one and add * step security features to avoid this in the future. The email I use for facebook (*****@***.com) is not the email I use currently and am submitting to you to contact me.
GetHuman-lisadeck did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lisadeck fixed the problem
We are waiting for GetHuman-lisadeck to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
My Facebook account has been locked since past two months when I log in it is ask...My account has been locked several times in the past month, making me change my p...I have been locked out of facebook for several months now due to the *-factor aut...My facebook account has been disabled from past * month facebook not giving any r...it telling me that my Facebook account has been temporary locked and it has been...My Facebook account has been lockMy Facebook account has been locked.My Facebook account has been locked for *days!,,My Facebook account has been locked out
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lisadeck fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-lisadeck
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 231058 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lisadeck started working on this issue
Nov 27th, 2018 4:20pm
Nov 27th, 2018 4:21pm
Nov 27th, 2018 4:22pm
Nov 28th, 2018 4:19pm
GetHuman-lisadeck indicated the issue is not fixed yet.
Nov 28th, 2018 4:19pm
  1. Company Contact Info › 
  2. Facebook › 
  3. Customer issues › 
  4. For the past several months, Facebook...