For the past several months, Facebook has been locking my account due to sign ins not d...

GetHuman-lisadeck's customer service issue with Facebook from November 2018

11 views | 231058 similar | 0 following
Help with my Facebook issue
GetHuman-lisadeck's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisadeck will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lisadeck can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lisadeck's own words
For the past several months, Facebook has been locking my account due to sign ins not done by me. Many from different countries. I have recovered my account by having an SMS code sent to my cell and changing my password. Recently, it's been happening very frequently and finally my cell number disappeared as a way to get the code. I had to send my ID a few times to verify my identity and finally got in. This last time, not only was my cell number not available again, but a completely different email that I do not recognize is the only way to get the code to recover my account. I have no way to log into my account. I have been on facebook for over ** years and really do not want to start over with a new account, but recover my old one and add * step security features to avoid this in the future. The email I use for facebook (*****@***.com) is not the email I use currently and am submitting to you to contact me.

GetHuman-lisadeck did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-lisadeck
Nov 27th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 231058 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lisadeck started working on this issue
Nov 27th, 2018 4:20pm
GetHuman-lisadeck indicated the issue is not fixed yet.
Nov 28th, 2018 4:19pm

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