My Facebook app appeared to be broken so I deleted it and reinstalled it. Then my login...
GetHuman-mkcbama's customer service issue with Facebook from November 2018
Help with my Facebook issue
GetHuman-mkcbama's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mkcbama will want to follow the link below to head to their help center. We will check on GetHuman-mkcbama later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mkcbama's own words
My Facebook app appeared to be broken so I deleted it and reinstalled it. Then my login wouldn't work. It tells me there is no account tied to my email address. But I am able to access Facebook through email notifications that someone has tagged me in a post through Samsung Internet. So I feel like my Facebook is still active even though I cannot easily access it and it tells me there is no such account with my information.
GetHuman-mkcbama did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-mkcbama fixed the problem
We are waiting for GetHuman-mkcbama to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.